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The billing department can be reached at
434) 817-8484, Extension 6

As a courtesy to you, we are happy to file all insurances as long as we have the address and a completed claim form if one is required. If we do not have the address or required form, we will send the insurance claim form to you for filing.

We participate with many insurance companies, but it is the patient’s responsibility to contact their own insurance to see if our practice participates.

Payment of your co-payment is expected at the time service is provided. We accept cash, check, MasterCard, Visa, Discover Card, and American Express. You are responsible for the balance of your account; however, we prefer that you pay your portion only after insurance has paid or denied your claim. When possible, payment in full is appreciated. If payment in full is not feasible, a payment plan agreement can be arranged by calling our office.

It is the responsibility of all patients to contact their primary care physician to obtain referrals, both to this office and for any testing ordered by this office. We accept no responsibility for denied claims due to unauthorized referrals. Many health maintenance organizations (HMOs) and insurance plans now require pre-certification or a second opinion for certain procedures. If yours is one of these companies, it is your responsibility to obtain the proper approval.

Southern Health patients who are referred for endoscopic procedures may be required to have preauthorization for endoscopic procedures. Therefore, we will not be able to perform procedures on the same day as your initial visit unless preauthorization has been arranged. You are responsible for any charge not covered under your insurance policy.

Statements are printed on the 1st of each month. If we participate with your insurance company, you will not receive a statement until after they have paid or denied your claim. If we do not participate with your insurance company, you will get a monthly statement of activity from insurance and personal payments.

Please keep in mind that services are rendered to a person, not an insurance company. Hence, the insurance company is responsible to the patient and the patient is responsible to us. The statement you receive from us will be for our charges only. If you were seen at the hospital or had pathology or X-rays done, you will receive a separate bill for these services.

Please contact the appropriate office with questions concerning their bills. We are available to assist you with your bill in any way we can.

If you have any questions, please contact the billing department at (434) 817-8484, Ext. 6 or fax (434) 817-8490.

If you are receiving bills from other agencies, please contact those agencies directly.

Sentara Martha Jefferson Hospital patient billing:
(888) 389-1644

We offer CareCredit for your financing convenience. This service is interest-free. To learn more or  apply for a loan, visit their website If you have questions, please give our billing office a call today.