To Our Patients and Families,
In response to the recent challenges our region is facing related to the COVID-19 pandemic, we at Charlottesville Gastroenterology Associates want to update you on proactive measures we are taking to keep you safe and healthy while you are under our care.
We have always employed the highest disinfection and sterilization standards in our AAAHC-accredited endoscopy unit, meeting or exceeding national guidelines for endoscope reprocessing. In addition, we have augmented our already stringent cleaning processes both in our office and in the Digestive Care Center. This includes nightly deep cleansing of all surfaces, doors, handles, chairs, and rest rooms in our clinical areas and waiting rooms.
When you arrive at our office, you will be asked to answer standardized questions regarding your recent travel history and any symptoms you might be experiencing that have been associated with coronavirus infection. These questions have been developed with our care partner, Sentara Martha Jefferson Hospital, in accordance with CDC guidelines. We also encourage our patients and staff to practice social distancing; for your safety, we are discouraging shaking hands, and as always you will see us using hand disinfectant before and after all patient encounters.
We are currently implementing new technologies that will permit us to offer telehealth services for those unable to visit our office in person. These virtual visits will allow evaluation and treatment through your smart phone or computer. Our staff will be starting to arrange such visits within the next week.
Our office staff is routinely contacting patients 72 hours before procedures and 48 hours before office visits to assure that you are not experiencing any upper respiratory symptoms and to screen for recent travel to restricted areas identified as coronavirus hot spots. We will continue to update our practices in accordance with national and local guidelines, and we ask that you notify us before your visit if you’re not feeling well or if you are concerned about community contacts.
We have waived any cancellation fees in the event you need to cancel your appointment or procedure on short notice.
Your safety is our main priority, and we thank you for entrusting us with your healthcare. We will continually update our website, www.cvillegi.com, with measures we are taking to mitigate the spread of coronavirus in this challenging and unprecedented rapidly changing time. Please contact us at any time should you have questions or concerns about our updated policies.
The Physicians & Staff of Charlottesville Gastroenterology Associates